Question 1

What is Floorwork?

Accepted Answer

Floorwork is a booking and management platform built specifically for dance studios, bundled with a bespoke website. It costs $199 per month per studio.

Question 2

How much does Floorwork cost?

Accepted Answer

$199 per month per studio, plus $49 per month per additional location. No tiers. The website is included.

Question 3

Is Floorwork a good Mindbody alternative for dance studios?

Accepted Answer

Yes, for three reasons. Booking runs on the studio's own domain instead of a vendor sign-in page. The studio owns the customer and is the merchant of record via Stripe Connect. And you get a real bespoke website built for your studio, not a generic template with a booking widget bolted on.

Question 4

Who is Floorwork for?

Accepted Answer

Dance studios that want a branded website with booking built in, instead of a generic template with a vendor booking widget.

Question 5

Can I migrate from Mindbody to Floorwork?

Accepted Answer

Not yet. New studios start fresh, and we will have a migration story down the road. You can export your data from Floorwork at any time via CSV.

Question 6

What is included with Floorwork?

Accepted Answer

A bespoke website, inline booking, payments, a student CRM, class packs, QR check-in, room rentals, instructor payroll, scheduling, email marketing, and multi-location support.

Question 7

Who builds the website?

Accepted Answer

We do. A bespoke website is part of what you're paying for, so you do not need to hire a designer.

Question 8

Can I edit the website myself?

Accepted Answer

You can edit blog posts, events, and certain pages from the admin. Structural design changes go through us.

Question 9

What if my studio outgrows the platform?

Accepted Answer

You keep the website (the repo transfers to you). The booking system stays with us; if you want to migrate off, we'll help you export.

Question 10

Do you support multiple locations?

Accepted Answer

Yes. Floorwork supports multi-location studios: locations live under one organization and staff switch between them from the dashboard. It is feature-gated, so let us know and we will enable it.

Question 11

Where do students sign in?

Accepted Answer

Sign-in lives on auth.your-domain.com; account and checkout stay on your apex via the SDK. URL stays your studio's domain end-to-end. No vendor sign-in page.

Question 12

Do students need an account?

Accepted Answer

Yes, to book. Sign-up is one screen, then a one-time intake (phone, emergency contact, your waiver).

Question 13

Drop-ins, class packs?

Accepted Answer

Both, day one. Build packs ("5 classes for $90") with optional expiry; restrict packs to specific classes if you want a beginner-only bundle.

Question 14

Recurring memberships?

Accepted Answer

Not yet. Class packs only for now, with recurring and auto-renew on the roadmap.

Question 15

Recital ticket sales?

Accepted Answer

Not yet. We issue QR tickets for every class booking and rental, but standalone event ticketing (sell 200 tickets to a showcase) is on the roadmap.

Question 16

Can students cancel or refund a class themselves?

Accepted Answer

No. For class bookings, cancellations and refunds are handled by your staff. Room rentals are the exception: students can cancel a rental themselves within a clear refund window.

Question 17

Do you have waitlists?

Accepted Answer

Not yet. When a class is full, it is full. Waitlists are on the roadmap.

Question 18

Who processes the payment?

Accepted Answer

Stripe. You're the merchant of record via Stripe Connect (Standard accounts).

Question 19

When do I get paid?

Accepted Answer

Stripe's standard payout schedule. Daily, weekly, or monthly to your bank account.

Question 20

What's the application fee?

Accepted Answer

Roughly 0.5-1% on top of Stripe's standard processing fees.

Question 21

How does the AI connector work?

Accepted Answer

You add a single URL to ChatGPT, Claude, or any modern AI assistant. Sign in with your studio account. The AI gets read-only, OAuth-scoped access to your org. Ask questions in plain English; answers are grounded in your actual data.

Question 22

Can the AI cancel a booking or refund a payment?

Accepted Answer

No. The connector is read-only. The AI can answer questions; it cannot edit data, cancel bookings, or move money. Revoke access from the connected-apps page in one click.

Question 23

Do I have to pay for AI tokens?

Accepted Answer

No, not to us. You bring your own AI subscription (Claude, ChatGPT, etc). We don't bill tokens.

Question 24

What AI tools work with this?

Accepted Answer

Anything that supports remote tool connections. Claude works out of the box; ChatGPT and others with similar plugin/connector support also work.

Question 25

Can I import from Mindbody?

Accepted Answer

Not yet. New studios start fresh, and we will have a migration story down the road.

Question 26

Can I export my data?

Accepted Answer

Yes. CSV export from the admin for students, classes, bookings.

Question 27

Who is behind Floorwork?

Accepted Answer

Floorwork is built specifically for dance studios. See the About page for the full story.

Question 28

What if you go out of business?

Accepted Answer

You keep your website (separate repo, separate Vercel project, transfers to you). Student data is exportable. We'll give 6 months notice if we ever shut down.

Frequently asked questions.

General

Product

Booking

Payments

AI

Migration

Trust

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